Shannon is a friendly, easy to work with agent. She was suggested by my son who works & lives in Chattanooga. Much of the searching and looking (online pictures) at possible properties was provided to my by Shannon. My son made several trips to see properties I thought might be good for me before I arrived from California. My whole family agreed on one Condo and Shannon started negotiating for me. Then the seller backed out of the deal and Shannon came to my rescue. She found a Condo much better than the one we lost out on. Shannon again became my negotiator and got me a good deal on a brand new Condo. I am very happy with my new home in Ooltewah and will recommend Shannon to anyone!